Refund/Return Policy

Questions?

If you have any questions about our refund or exchange policy, please don't hesitate to reach out. Our customer service team is here to help!

Email: d2dthings@gmail.com
Hours: Monday - Friday, 9 AM - 5 PM EST

Thank you for shopping with Day2Day Things. We appreciate your business and want to ensure you're completely satisfied with every purchase.

Refund & Exchange Details

Refunds: Once approved, refunds will be credited to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or credit card company.

Exchanges: If you'd like to exchange your item for a different size or color, we'll ship your replacement at no additional cost. Your original item must be returned first.

Non-Refundable Items: Items that have been worn, damaged, or used are not eligible for refunds or exchanges. Items purchased on final sale or clearance are also non-refundable.

Submit a Refund/Return Request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

1. Sign in to your account:
    a. In the "Email" field, enter your email address, and then click "Continue".
    b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    c. Go back to the online store and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Eligibility Requirements

To qualify for a refund or exchange, items must meet the following conditions:

  • Undamaged: Products must be in their original condition with no signs of wear, damage, or defects caused by use.
  • Unworn: Items must not have been worn, used, or tested in any way.
  • Original Packaging: Products should be in their original packaging with all tags and labels intact.
  • Within 30 Days: Requests must be submitted within 30 calendar days of purchase.
Shipping

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.